Have you ever dealt with a realtor whose behavior seemed unprofessional or unethical? If so, you might be wondering if there’s anything you can do about it. The good news is, there is a process in place for addressing such concerns. But who exactly can file an ethics complaint?
Understanding Realtor Ethics
Realtors, unlike regular real estate agents, subscribe to a strict code of ethics set by the National Association of Realtors (NAR). This code outlines their professional responsibilities and ensures they act with honesty, fairness, and integrity throughout their dealings.
Who Can File a Complaint?
Anyone who believes a realtor has violated the code of ethics can file a complaint. This includes:
- Clients: If you feel a realtor misled you, acted negligently, or failed to uphold their fiduciary duty, you can file a complaint.
- Other parties involved in the transaction: This could be another realtor, buyer, seller, or anyone who feels the realtor’s actions were unethical.
- The general public: Anyone who witnesses unprofessional conduct by a realtor can file a complaint.
What Can’t Be Addressed in an Ethics Complaint?
It’s important to understand that ethics complaints deal with violations of the realtor’s code of conduct, not legal issues or contractual disputes. If you have a disagreement about fees, breach of contract, or property-related matters, you’ll need to pursue other avenues like mediation or legal action.
How to File a Complaint
The process for filing a complaint varies depending on your location. Here’s a general guideline:
- Identify the Local Association: Realtors typically belong to a local association affiliated with the NAR. Find the association your realtor belongs to.
- Review the Complaint Process: Most associations have information on their websites about filing ethics complaints. This will outline the steps involved and any forms you need to complete.
- Gather Evidence: Document the details of your experience with the realtor, including dates, times, and any witnesses or relevant communication.
- Submit the Complaint: Follow the association’s instructions for submitting your complaint. This may involve filling out a form, providing evidence, and paying a filing fee (if applicable).
What Happens Next?
The association will review your complaint and determine if it warrants further investigation. If so, they will contact the realtor and gather their response. The association may then hold a hearing or conduct an investigation to reach a conclusion.
Possible Outcomes
Depending on the severity of the violation, the association may take various actions, including:
- Dismissing the complaint if found to be unsubstantiated
- Issuing a reprimand or warning to the realtor
- Requiring the realtor to complete ethics training
- Suspending or revoking the realtor’s membership
Seeking Additional Help
If you’re unsure about filing an ethics complaint or need guidance throughout the process, consider consulting with a real estate attorney or your local consumer protection agency.
Remember: Filing an ethics complaint is a serious matter. It’s important to have a valid basis for your concerns and be prepared to provide evidence to support your claims.
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